老师骗我

Sample letter Proposal

Swensen Research Associates
Level 4 Wisma UOB
Jalan Sultan Ismail
56000 Kuala Lumpur

20 APRIL 2009

Dr.Melissa Kok
Director
Pantai Medical Hoaspital
Jalan Yulek
Cheras
56100 Kuala Lumpur

Dear Dr.Kok

PROPOSAL TO CONDUCT PATIENT SURVEY FOR PANTAI MEDICAL HOSPITAL

Introduction
Helping you to improve your practice is of the highest priority to us at Swensen Research Associates. We are pleased to submit the following proposal outlining our plan to help you more effectively meet your patients' needs by analysing their views about your practice.

Background, Problem, Purpose
We understand that you have been incorporating a total quality management system in your practice. Although you have every reason to believe your patients are pleased with the services you provide, you would like to give them an opportunity to discuss what they like and possibly do not like about your service. Based on our conversations, we understand that you would like the patient surveys to allows you to do the following:
~ Determine the level of their satisfaction with you and your staff
~ Elicit suggestions for improvement
~ learn more about how your patients discovered you
~ Compare your "preferred" and "standard" patients

Plan, Schedule

To help you achieve your goals, Swensen Research proposes the following plan:

a) Survey
A short but thorough questionnaire will probe the data you desire. This questionnaire will measure your patients' reactions to such elements as courtesy, professionalism, accuracy of billing, friendliness and waiting time. After you approve it, the questionnaire will be sent to a carefully selected sample of 300 patients whom you have separated into groupings of "preferred" and "standard"

b)Analysis
Survey data will be analysed by demographic segments, such as patient type, age, and gender. Our experienced team of experts, using state-of-art computer systems and advanced statistical measures, will study the (1)degree of patient satisfaction, (2) reasons for satisfaction or dissatisfaction and (3) relationship between your "preferred" and "standard" patients. Moreover, our team will give you specific suggestions for making patient visits more pleasant.

c)Report
You will receive a final report wit the key findings. The report will include tables summarising all responses categorised by "preferred" and "standard" clients. Our staff will also draw conclusions based on these findings.

With your approval the following schedule has been arranged for your patient satisfaction survey:

Questionnaire development and mailing June 1-6
Deadline for returning questionnaire June 24
Data tabulation and processing June 24-26
Completion of final report July 1

Staffing

Swensen Research Associates is a natinally recognised, experienced research consulting firm specialising in survey investigation. I have assigned your customer satisfaction survey to Dr. Kelly Miller, our direction of research, Dr.Miller was trained at Queen's University and has successfully supervised our research programme for the past nine years. Before joining SRA, she was a marketing analyst with Procter & Gamble Company. Assisting Dr.Miller will be a group of 20 well-trained and experienced staff.

Budget
Estimated Rate Total
Hours (RM/Hr) (RM)
Professional and administrative
time
Questionnaire development 3 150 450.00
Data processing and tabulation 16 50 800.00
Analysis of findings 15 50 2250.00
Preparation of final report 5 50 750.00
Mailing costs 390.00
GST 324.80
Total costs 4964.80


Authorisation

Patients' satisfaction is vital to the success of your practice. Our professionally designed and administered client survey will help you determine how best to meet the needs of your patients, thereby assuring the success of your practice. Specific results from your survey can be ready for you by July 1. Please sign the enclosed duplicate copy of this letter and return to us with a retainer of RM2320 so that we may begin developing your survey immediately. The rates in this offer are in effect only until September 1.

Thank you for giving us this chance to help you better serve your patients.

Yours sincerely

Daniel

DANIEL WOO
Manager

total: 620 words

walao~明明说只要写过300就够了~
但这篇有600~~
一个小时哪里够时间写这么多啊~~~
蓝色的字是可以背的~~
哎~~明天英文ler~~死穴~~
不过看我现在还那么轻松应该不难的~哈哈